Transforming the way you help your customers and your team.
Is your business struggling to keep up with customer service tasks while making time for critical business improvement goals? Are you getting by with limited IT resources, risking sales with slow responses? Is your IT staff leaving and you don’t have someone to replace them?
Razor can act as an extension of your IT team through advanced help desk services to establish a centralized command system that offers a more complete view of ticket statuses and solutions. Support your team without breaking the bank and avoid paying for disparate tools that create security vulnerabilities and add confusion to what should be a well-oiled machine.
IT Help Desk Services Built For Your Needs
Help Desk as a Service
Let Razor step in to support your existing IT department around the clock, giving your employees the help they need when they need it with responsive always-on experts and powerful tools.
Help Desk as a Project
Partner with Razor on a month-to-month basis to build out best practices and take advantage of a full suite of services or simply implement the crucial short-term solutions at the top of your list.
Help Desk as an Emergency
Avoid costly mishaps by calling on Razor for help desk emergencies. IT issues can happen at any time, and you can’t afford to wait around for business hours to get the support you need.
Razor’s IT Help Desk Capabilities
Transformational IT Operations
Transform your IT operations with multi-cloud visibility, improved control, and greater efficiency. With fast alerting and monitoring and a compliance-driven approach to help desk services, Razor helps you understand business context and skip the ticket sorting to automatically prioritize the right alerts for proactive problem-solving. Easily collaborate and respond by engaging tools across your IT infrastructure to solve issues fast with minimal effort for added operational efficiencies and increased productivity. Take ticket-solving a step further by growing a shared knowledge base of information to use in addressing future queries, training new employees, and meeting customer needs. Make gains in other IT areas along the way, including change management, service testing, availability management, and more.
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Centralized 24/7/365 Support Center
Command all support communications from one online location with a centralized service desk for ticket and event management and remediation. Razor Ticket System offers access to open tickets through a fast digital customer portal. All incoming tickets and inquiries from phone calls, emails, chatbots, and forms automatically collect in a single space for review, making solving problems a breeze with streamlined workflows that produce greater flow with less work. Stay abreast of open tickets, email responses, and more with detailed and precise ticket statuses that lead to consistent customer experiences.
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Powerful Service Tools
Don’t waste hours testing service desk tools to find the best solution for your environment. Leverage Razor’s suite of tools as an extension of your trouble ticket system and establish automated workflows and procedures that alert your team or escalate tickets to Razor for added support. With Razor Remote Monitoring, Razor Ticket System, and OpsRamp, you can command all operations to manage systems remotely and enable real-time incident management and proactive remediation for deployment via mobile phones, tablets, and Windows and Mac desktops. Avoid recurring issues, prevent problems, and mitigate unavoidable issues with powerful service tools.
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Responsive Help Desk Partner
Razor Technology is on the cutting edge of help desk technology, which means we’ve optimized our services and established checkpoint processes to create the most pain-free IT help desk experience for our customers. We offer 24/7/365 on-shore support, communicating with you to not only alert your team of issues but to actively support their resolutions within minutes. With monthly meetings and quarterly check-ins, we review the data regularly to evaluate your success and make suggestions on how to add ROI as a virtual CIO at your disposal.
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Get the Help You Need
Contact Razor Technology’s support team in the method most convenient to you for help with all things IT or to inquire about our services and solutions.
Support Available 24/7/365
- Email our IT Help Desk inbox monitored 8AM to 5PM EST Monday through Friday
- Online sign in to the Client Support Portal to view your support requests and responses
- Phone in to our all-access hotline at 866.RZR.DATA to speak to a team member directly
An 8-Step Guide to End-to-End IT Greatness
We created a checklist of must-do IT practices and next steps to guide you forward. Learn how to build a mature IT environment with the eight best practices of Fortune 500s, including:
- IT Support Ticket System
- Infrastructure Virtualization
- Acceptable User Policy
- Business Continuity & Disaster Recovery
“Razor has been a great asset to Anapol Weiss. They have helped me in times of need. They also took great time in looking at my network and giving recommendations on upgrades which my partners approved every recommendation. I look forward to many more projects and work with Razor.”
Anapol Weiss