With the kickoff of our newsletter, we began to showcase the excellency among our staff, and in this edition we’d like to highlight some specific individuals and teams. Executive Director of Project Management Bob Ervin and Service Desk Manager Ron Zawora, were nominated for Employees of the Month and promoted due to their outstanding team contributions and feverish work with Razor’s customers.
Because of their beautiful example of teamwork and craftsmanship, management nominated the following Engineering group for the Impact Team award for the quarter: Bob Kochanski, John Mattern, Mike Galoppo, and Steve Moffett. After careful consideration, and months and months of planning, preparation, and hard work, this all-star team kicked off a massive data/system migration of Razor’s own disaster recovery cloud solution. A move would have been a challenge in the best of times, and with the restrictions imposed upon us due to Covid, this proved to be a daunting task. Dealing with the quarantine made it impossible for our internal team to physically move the necessary equipment, and as a result, a third-party partner had to be brought in. Over a 30-hour period, this team worked tirelessly to remotely relocate and set up the datacenter. Utilizing a variety of tools, they directed their hands-on counterparts seamlessly powering through any challenge that came their way.
Message from Jim and George
Nonprofits who work within the intellectual and developmentally disabled communities make up a portion of Razor’s clientele, and throughout the summer they have been tackling many challenges that have been imposed due to Covid. In order to continue to advocate and provide the quality of care and services to their unique populations, these companies reached out to us to develop a series of solutions. In one instance, there were several affiliates who needed to be united on one platform in order to improve internal communication. To do this, O365 was implemented for the parent company and the affiliates were migrated over. This solution cleared up the communication and efficiency trouble, timed down the required IT spend, and allowed each entity to maintain their unique email domains.
For another group, the Digital Business Solutions team has been developing custom applications that will allow employees to create new forms on the fly as they go between consultations. These forms would be utilized by the internal service branches and allow the visit data to be collected, reviewed, and reported on in a smooth and timely manner for billing. On top of this, in order to improve the remote user experiences for the employees, the entire Razor team has been working to update and expand the internal infrastructures and security in order to keep up with the work from home demand imposed by the crisis.
And the wave of new hires continues!
Just as our customer base has grown throughout the summer, our internal team has seen a surge of new faces in both the technical and the project management sphere. The NOC has continued to thrive and expand with the addition of several new analysts and architects. A few of the crew, such as Ryan Urling, John Mattern and Durand Younger, have already started to shine and make an impact with our customers. Durand has turned his passion for tech and customer care into a blooming career, using the experiences he gained at Amazon & Siemens Heath, alongside his creativity to aid our customers on a daily basis. John came from the Logic Group and has hit the ground running full speed. Within his first few hours he was consulted and added to various infrastructure projects and escalated incidents. Ryan comes from NTT Data after being a dedicated resource for Guardian and has been in IT since about 2016. His background in customer care has enabled him to quickly and confidently resolve troublesome tickets.
In addition to the expanding crew, the NOC team has also seen several promotions during this summer. Because of the success he has achieved with several infrastructure projects, Steve Moffett has been tasked to lead Razor’s cloud data center and architecture services. Working beside him in this new role, Craig Horlacher and Mike Zalatan will be helping him to push Razor’s AI-Opps development along with the growing proactive monitoring and alerting projects.