Is your business struggling to keep up with customer service tasks while making time for critical business improvement goals? Are you getting by with limited IT resources, risking sales with slow responses? Is your IT staff leaving and you don’t have someone to replace them?
Razor can act as an extension of your IT team through advanced help desk services to establish a centralized command system that offers a more complete view of ticket statuses and solutions. Support your team without breaking the bank and avoid paying for disparate tools that create security vulnerabilities and add confusion to what should be a well-oiled machine.
Let Razor step in to support your existing IT department around the clock, giving your employees the help they need when they need it with responsive always-on experts and powerful tools.
Partner with Razor on a month-to-month basis to build out best practices and take advantage of a full suite of services or simply implement the crucial short-term solutions at the top of your list.
Avoid costly mishaps by calling on Razor for help desk emergencies. IT issues can happen at any time, and you can’t afford to wait around for business hours to get the support you need.
Transform your IT operations with multi-cloud visibility, improved control, and greater efficiency. With fast alerting and monitoring and a compliance-driven approach to help desk services, Razor helps you understand business context and skip the ticket sorting to automatically prioritize the right alerts for proactive problem-solving. Easily collaborate and respond by engaging tools across your IT infrastructure to solve issues fast with minimal effort for added operational efficiencies and increased productivity. Take ticket-solving a step further by growing a shared knowledge base of information to use in addressing future queries, training new employees, and meeting customer needs. Make gains in other IT areas along the way, including change management, service testing, availability management, and more.
Command all support communications from one online location with a centralized service desk for ticket and event management and remediation. Razor Ticket System offers access to open tickets through a fast digital customer portal. All incoming tickets and inquiries from phone calls, emails, chatbots, and forms automatically collect in a single space for review, making solving problems a breeze with streamlined workflows that produce greater flow with less work. Stay abreast of open tickets, email responses, and more with detailed and precise ticket statuses that lead to consistent customer experiences.
Don’t waste hours testing service desk tools to find the best solution for your environment. Leverage Razor’s suite of tools as an extension of your trouble ticket system and establish automated workflows and procedures that alert your team or escalate tickets to Razor for added support. With Razor Remote Monitoring, Razor Ticket System, and OpsRamp, you can command all operations to manage systems remotely and enable real-time incident management and proactive remediation for deployment via mobile phones, tablets, and Windows and Mac desktops. Avoid recurring issues, prevent problems, and mitigate unavoidable issues with powerful service tools.
Razor Technology is on the cutting edge of help desk technology, which means we’ve optimized our services and established checkpoint processes to create the most pain-free IT help desk experience for our customers. We offer 24/7/365 on-shore support, communicating with you to not only alert your team of issues but to actively support their resolutions within minutes. With monthly meetings and quarterly check-ins, we review the data regularly to evaluate your success and make suggestions on how to add ROI as a virtual CIO at your disposal.
Contact Razor Technology’s support team in the method most convenient to you for help with all things IT or to inquire about our services and solutions.
We created a checklist of must-do IT practices and next steps to guide you forward. Learn how to build a mature IT environment with the eight best practices of Fortune 500s, including:
"Razor stepped in and really guided us through the entire process from planning through execution - including implementing some very creative solutions that worked well for our business and saved significant money. The results were exactly what I was expecting – no business disruption, under budget and on time."
—Steve Kulp, VP Corporate Operations at Idera Pharmaceuticals