Are you wasting precious work hours completing painful IT tasks? You know the ones—tasks that take up more energy than they should and elicit a frustrated groan when they come across your plate. Or maybe you’ve sat on a few future-focused to-dos for a while because they require more effort to tackle, like exploring a new capability or learning a new skill. It’s very common for internal IT teams at small to medium-sized businesses—and even at large organizations—to struggle with checking off both everyday tasks and larger business goals. But there are ways to overcome stagnant IT growth so that the entire team and the company as a whole can reach for the stars and scale comfortably.
If you work in tech, you probably won’t find it surprising that recent rankings by U.S. News & World Report found the modern IT manager role a top stressful job with a below average work-life balance. There’s a lot of multitasking needed to address the upkeep of IT systems, make room for innovation, and troubleshoot issues across the organization.
What challenges do you face as an IT professional? The first step in changing any aspect of your life, whether that’s at home or in the office, is recognizing the need for change. When you’re aware of the issues you run into again and again, you can start to approach and address them to get to a more manageable place.
- You lack the resources and manpower to tackle bigger tasks
- You don’t possess the expertise to explore new capabilities
- You can’t find the time to get certain tasks accomplished
- You aren’t using a realistic strategy to maintain IT growth
- You struggle with creating a healthy work-life balance
Stop putting out fires and start working smarter. As an IT leader or a business owner, you need to take the time to explore your options and understand the benefits of each so you can make the best choice for your team. When you break it down, you face two main paths for pushing past your challenges:
- Set aside the budget to bring on additional team members ($$$)
- Cut costs by outsourcing tasks to a managed service provider (smart!)
Outsourcing tasks small and large can help you be more efficient with your time and reduce overall stress levels—dramatically. From project work to alerting and monitoring and cloud migrations to infrastructure management, managed service providers (MSPs) can offer much-needed support in a wide variety of areas to get everything on your never-ending to-do list finally checked off. Adding another layer of service to existing IT capabilities allows companies to make strides in a competitive marketplace while staying within budget restraints.
So which tasks can you take off your to-do list?
1. Accomplishing Strategic Efforts
You may think it’s just up to your team to find time to be strategic, but tapping into the knowledge base of experts can actually allow you to see improvement gaps and obtain tips and solutions to fix them easily. Get help with building IT plans, accomplishing virtual CIO needs, managing the lifecycle of technology, and identifying opportunities for creating new best practices and processes where they don’t exist.
2. Maintaining Your Help Desk
Get a better view of your IT help desk tickets and establish a centralized command system for transformational IT operations. With automated workflows set up by an outsourced team, you can better assist your customers and add greater value to your business. Some MSPs offer 24/7/365 support to bolster your internal efforts and tools to enhance your trouble ticket system.
3. Setting Up New Employees
Don’t have time to get new employees all the help they need? A managed services provider can take care of creating new users and passwords, automating account management, managing user access, establishing a VPN, making self-service portals, and more. You can also enable two-factor authentication and find new ways to manage user security and save money while doing it.
4. Troubleshooting Everyday Issues
The internal “IT guy” has a lot to do, and their challenges extend beyond addressing the everyday office issues and troubleshooting needs of team members in other departments. They can’t find their files. They need help installing third-party apps. They are confronted with printing, scanning, and email problems. From facilitating larger enterprise-wide projects to updating server performance and handling those everyday office emergencies, a managed service provider can lend a hand to help you avoid burnout.
5. Managing Migrations & Integrations
What does my move to the cloud look like? Many business owners know they need to get started with migrations, high-level integrations, and infrastructure updates, but they don’t know where to begin. Whether it’s finally moving resources and processes into the cloud or taking advantage of all that Office 365 has to offer, an outsourced IT partner can develop a painless action plan that is easy to implement and doesn’t burden your internal team.
6. Keeping Your Team Safe
Do you make time for disaster recovery and planning? You never want to be in a position where it’s too late to put pen to paper and create a course of action that can keep your employees and mission-critical data protected. An MSP can build out disaster plans, test and validate to confirm they truly work, and continually address security issues and updates to avoid gaping holes in your network for attackers to exploit.
7. Budgeting for New IT Toys
There are many SMBs still coming out of the woodwork to refresh the way they manage their IT environment, adopting the cloud and abandoning outdated systems, servers, and tools. But exploring automation and other exciting new technology toys doesn’t have to be an intimidating venture. An MSP is there to answer all questions about understanding IT assets and services and can aid as a valuable advisor in developing budgets for new IT equipment.
The MSP Way
Take a layered approach to your IT management by finding a reliable managed service provider you can trust to help you achieve success and keep checking off those to-dos. Whether you use an MSP continually to drive optimal outcomes or you lean on them every once in a while to get through the occasional obstacle, it’s worthwhile to lock in a provider that stand by your side and help you get things done without raising your stress levels.
MSPs like Razor Technology bring time-tested expertise to the table, remain certified in special software packages and service programs, keep up-to-date on the latest and greatest in tech, and bring it all together to boost your business the right way.
Want to learn more about everything a managed service provider can do? Reach out to the Razor Technology team to speak with us today.