Razor Technology is seeking qualified individuals to expand the Cloud Services team in support of growing
customers and services in our cloud/managed services practice. Razor is looking for a high-energy NOC Engineer
with a passion for learning and technology and to help us continue to drive innovation.
The Level 2 NOC Engineer will primarily analyze and troubleshoot customer support tickets based on standard
operating procedures and assist with cloud/DR migration projects. The ideal candidate will have experience
working in an MSP support team environment focusing on Windows/Linux environments and VMware virtual
infrastructure in private hybrid and/or public cloud. Duties will include customer support, installation, integration,
configuration, service creation, client interaction, and day-to-day operations of customer IaaS, DRaaS, Backup-aaS,
and Monitoring-aaS environments.
This job requires a background that demonstrates the following minimum knowledge, skills, talents and traits:
Technical Knowledge: Strong understanding of assigned technologies with a focus on analysis, development, modification, installation, testing, maintenance, and documentation. Diagnoses, isolates, and debugs problems. Continually increases technical knowledge of assigned technologies and domains and demonstrates application of that knowledge. Achieves appropriate certifications and educational advancements.
Communication: Communicates moderately complex technical concepts to technical audiences and area management; moderately complex intra-domain and simple inter-domain technical issues and problems to vendors; and with business and I/S customers as needed to solve problems and install and test moderately complex technical components.
Negotiation: Obtains agreement or consensus from multiple parties; earns trust and seek win-win solutions; and manages infrastructure expectations.
Planning and Perspective: Performs operational and some tactical planning; formulates and articulates short-term, operation-wide technical vision; anticipates and prepares for emerging infrastructure needs.
Policies, Process and Procedures: Acts in accordance with established guidelines and follows processes and procedures; and identifies requirements for, develops, maintains and manages Team and some Area-wide processes and procedures.
Teamwork: Works with peers, subordinates, Area management, and business customers to build positive relationships and maintain constructive working relationships despite disagreement; assists others when necessary to achieve Team, Area and Division goals. Does not ignore conflict and instead uses a win-win approach to resolve conflict within their sphere of influence.
Flexibility: Effectively deals with ambiguity, unexpected events, and changing infrastructure requirements; juggles multiple tasks and activities simultaneously; and handles and manages technical stress.
Initiative: Undertakes activities on their own; communicates status appropriately; anticipates subsequent activities and projects; keeps informed of technology and industry trends and learns and applies new skills and technologies.
Creativity and Innovation: Sees the bigger picture and articulates multiple solutions to technical problems; challenges conventional practices and adapts established methods for new uses; and evaluates new technologies and concepts for solving existing problems.