Cloud Services
Through a Business Service Management philosophy, Razor Cloud Services provides the CIO / IT Director the insight and overview into the IT infrastructure that supports their business goals and objectives. We provide you the ability to establish, monitor, and manage your IT resources to business SLAs efficiently and in a format you can easily leverage.
Business Service Management
Utilizing Razor's in-depth knowledge of the key principles of Business Service Management, we will supply real-time monitoring of business service metrics tuned specifically for your business. Leveraging our expertise in establishing key performance indicators and subsequently executing on those indicators will accelerate your clear understanding of your IT organization's performance and give you the play book to positively impact your bottom line.
Incident Management
Using our unique brand of standardized and client specific SLAs, Razor provides complete Incident resolution for your IT infrastructure. Employing customized event correlation technology, we are able to quickly and effectively resolve outages; thereby reducing the "mean time to repair".
Performance Management
Razor's Performance Management solutions include establishing a baseline of your infrastructure then providing trending analysis with improvement recommendations. Utilizing a integrated management reporting and dashboard tool, Razor presents the IT leader the information needed to forecast expansion or future business requirements as well as the ability to view - in real-time - the performance of their infrastructure.
Configuration Management
We extend our fanatical attention to detail to your organization's configuration files. Your configuration files will be backed up daily and examined to ensure any changes that have occurred were properly authorized and report on our findings. You can rest assured that your configuration backups are maintained securely throughout the length of your contract for any audits, testing, and evaluations you may have or need.