Support Contract Management
Protecting your valuable business assets and driving performance from your technology infrastructure requires ongoing support, maintenance and continual technology improvement. Yet, managing all of the disparate and distributed maintenance service contracts is a daunting task and seldom on the critical path for most skilled IT professionals. Every vendor has a different format, a different activation threshold, and a different level of service and support.
Razor can work with you and your suppliers to create a solution that allows you to manage your maintenance agreements simply and with confidence.
Benefits
- Improve efficiency while reducing operational expenses
- Prevent over buying (HW / SW etc)
- Enablement of Bulk Ordering
- Consolidate support agreements and synchronize contract termination dates
- Ensure that your maintenance contract match your IT inventory
- Assist in budget planning for future maintenance & support casts
- Determine optimal hardware support levels & confirm software licensing levels
- Eliminate the risk of maintenance coverage lapses & simplifying invoicing
- Provide online, real-time access to contract data
- Provides a single point of contact
Services Include
- Site audits to ensure all serial numbers, levels of service and equipment locations are accurate
- Modification of multi-vendor support contracts to end and renew on the same day of the year (co-termination)
- Advance notice of approaching renewal dates
- Liaison services to ensure manufacturers are providing fans and efficient technical assistance
- Contract management to continuously monitor Moves, Add, Changes, and Physical Location
Server Life Cycle Management
- EOL Notification to Business Unit
- Asset Management of Server Components
- Asset Disposal / Value Reclamation
- Asset Disposal "Destruction"
- Data Scrubbing Services